Refund policy

Commercial robot leases (RaaS agreements)
For robots acquired under a RaaS lease agreement, the terms of your signed contract apply. Please refer to your lease agreement for early exit terms and conditions. Lease agreements are not subject to the standard return policy below.

Outright purchases — 30-day return policy
For outright equipment purchases, you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@robotsquare.com.au. Returns must be sent to: 313 Woodpark Road, Smithfield NSW 2164. Items sent back without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions
Custom orders and specially configured equipment cannot be returned. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to resolve an issue is to return the item and once accepted, make a separate purchase for the replacement.

Refunds
We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at info@robotsquare.com.au.